Dumfries, Virginia, Harley-Davidson, Buell, Motorcycle, Dealer,washington, dc, northern viginia, Used, Parts, Service, Financing

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I just received and email about my Harley being ready! I got it outta there on yesterday before you could put some miles on it! LOL!! I was pretty nervous at first but once I got on the road...Oh boy! YAY!!!! Now the only thing I need to figure out is how to be 'lady-like' with my feet in getting the gear to neutral! practice practice practice! THANKS SO MUCH TO Mr. Wallace and ALL THE STAFF AT EAST COAST HARLEY! EVERYBODY was so patient and the CUSTOMER SERVICE is STELLAR!!!!!!! I look forward to visiting again soon! Harley! What a ride! Have a great Harley day! -- Rosalyn "

By: Anonymous

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"i took my duece in for same day service and i was riding 4 hours later. They fixed a problem 2 other shops coudnt. enough said."

By: johnnie

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"WOW HOW WONDERFUL. I would like to thank all. Less than 24hrs and the inner primary leak, and the shifter seal leak was fixed. When I came to pick up the bike it was even washed and shined up. WAY TO GO TEAM. You made it the BEST H-D REPAIR SHOP around. Thanks VERY SATISFIED Jimmy"

By: Jimmy Stafford, VA

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"In June of this year the wife and I were riding around and stopped in EAST COAST just to see what they had in the way of used bikes. What a pleasure to deal with these people from the salesman Jack Frost, to the finance lady Susan, all the knoledgeable ladies in the clothing and apparels, to Scooter the parts associate. Every one made the experience a wonderful one. You would have thought we new these kind, caring and knowledgeable staff all our lives. When I picked up the 03 ultra classic that wensday they had done a GREAT job detailing the bike it was beautiful. I guess it is safe to say they have a customer for life. Thanks ECH you all are the best dealer around! Very pleased...Jimmy "

By: Jimmy Stafford, VA

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"Sales Person Thomas (Tom) Davis was a first rate and fair sales person. I'd recommend him any day for your Harley buying experience. GREAT job Tom!"

By: Michael Stafford, WA

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"Dear East Coast Harley, I appreciate all that you and the entire staff have done for making my recent purchase pleasurable as well as entertaining. I would also like to thank Ray and the service department for their expertise in getting my Trike road ready. Everyone of the ECHD family are awesome!!! You all will see me on a regular basis if just to say HI and have a cup of coffee. Once again Morgan, I thank you for your time, knowledge, concern and interest in me being happy with my new motorcycle."

By: Richard Stafford, VA

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"I just bought a GRRRREAT used touring bike...CVO. WOW, what a machine. Thanks to Jack for making the purchase painless. Ray in Service is great. I'll send all my friends to you guys. "

By: art clearwater , FL

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"Thanks for getting my Dyna running great.Took my bike to dude down south. Wish I took it to you first. Next time I'll know."

By: ed

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"bought awesome used screamin eagle from these guys. bike is better than i could have imagined. nice people. great shop"

By: chuker VA

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"First let me say.. i appreciate everyone who worked on sat the 23rd and also jeff.. you guys made the experience awesome.. i bought my fiance a bike and it was a total suprise until we got to the shop.. thank you guys for helping me pull off the suprise. also i want to thank everyone who helped get the gear, help us with parts and service the bike.. you guys were awesome.. a special shout out to sue and jeff. with out you two i couldnt have pulled it off.. "

By: Whitney mechanicsville, VA

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"Thanks to all at East Coast Harley for making my recent purchase of my 2011 Road Glide Ultra CVO a very enjoyable experience. This was my second purchase at your dealership and I will always recommend you to my friends. And, by the way, the bike is awesome. Thanks."

By: James Manassas, VA

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"Two other HD dealers wouldt touch my Street Glide since I didnt have it worked on by them. Took it to East Coast and they had it running right in no time and they didnt care where I bought it. "

By: mike

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"Recently traded up from a 2006 Sportster Custom to a 2011 Street Glide 103. ECHD made everything very smooth easy , no presured sales. Looked at deferent Touring class motorcycles at the dealership and they answered all questions and made my choice easy. THX ECHD"

By: Brian Woodbridge, VA

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"I purchased a pre-owned Sportster after not having riden for years. Jeff was my sales rep. He and all the East Coast staff were extremely helpful, friendly and professional. They answered all my questions, made suggestions on possible accessory purchases but were never pushy. Once my purchase was complete, the delivery process was quick and painless. Great Harley Team! "

By: Jim Alexandria, VA

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"Bought myself an early Christmas present...H-D Touring with 103 package. Damn....that bike can run! I worked with the GM and got such a great price...I still can't beleive it. Bettern than that though is the way they know my name, say hi, go out of thier way to make me feel like I'm not just another sale. They earned my business."

By: Anonymous

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"man, i just sucked it up and rode down for a service and was freezing. East Coast has a new customer waiting area with BIG SCREEN TV!, couch, magazines. Great way to watch the playoffs while Service tuned up my bike. Nice touch that they added to the shop. Thanks, JJ"

By: JJ

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By: JJ

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"Just picked up an GREAT pre-owned UltraClassic. I looked at EVERY dealer within 65 miles and this place had the best prices. Period. Gave me straight aswers and no BS. I dont usually take time to do this type of thing but this was a BIG issue for me. Couple of other shops jerked me around."

By: Anonymous

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"LOVE our 2011 Street Glide! Love the price more. Enough Said."

By: MRS H.

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"I needed a certian item for a gift and the ladies in the Clothing area went out of their way to help me find it. Nice store. First place I went to didn't even bother to say hi. "

By: Anonymous

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"I recently (ok-I have not taken it home yet), purchased a 2003 softtail 100th anniversary edition Harley. Cannot ride it yet-however, but will soon. Elizabeth and Patrick were just wonderful to me as a person who never even sat on a motorcycle in my life. They helped me with my purchase and now I cannot wait to take my lessons and start riding. I feel that this was an experience that will change my life forever!!!!"

By: Debbie Triangle, VA

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"Thinking about a trike and checked out HD's TriGlide and the salesman really worked with me and made it happen. All I can say is WOW. "

By: Bob Herndon

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"WHATS UP WITH THESE DEALERS WHO WONT WORK WITH YOU ON PRICE. I WENT TO 3 DIFFERENT HD SHOPS BUT YOU GUYS WERE THE ONLY ONES WHO REALLY WANTED MY BUSINESS. YOU SHOWED IT TO ME BY GIVING ME A GREAT DEAL. WHY ANYONE GOES ANYWEHWRE ELSE IS BEYOND ME."

By: Anonymous

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"Show me the money!!! No other dealer came close in price when I was looking around. I wasnt ready to buy, but I couldn't afford NOT to. I save ALOT."

By: R

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"The ladies that work at East Coast sure know their stuff. I wasn't sure what bike I wanted, or if I could even hold one up but after spending time with Mare in Parts and all the women in the clothing department I made the best decision...to buy a Harley. The bike is sooo much fun and I got an OUTSTANDING price."

By: s

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"Hands down, one of the best dealerships I've ever been to. I've been riding Harley's all my life and visited a lot of dealerships over the years. Everyone at East Coast Harley is so knowledgeable and helpful and their love for riding is very evident. ECH is the only dealership I trust with my beloved bike. "

By: Anonymous MI

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"Bought my bike and got an excellent deal and was able to take possession the same day! Great folks all around. Recently needed some new stuff- boots, jacket, gloves. The ladies in the clothing department were friendly and really helpful. Great selection of genuine Harley gear. My ride is pretty new, 2008, but when I'm ready, they will get my business"

By: Anonymous Centerville, VA

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"A buddy of mine got an INCREDIBLE deal with you guys so when I was in the market for a new 103 street glide I came to you store. Boy, am I gald I did. You blew me away; super service but you BEAT every other dealer's quote I had. Thanks, East Coast "

By: Anonymous

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"After Service Manager Brian gave the HOG chapter meeting a talk on the big bore kits, I got the 103 Stage 2 kit put in my '07 Ultra. Even though I'm still in the break-in period I can really feel the difference. I am 100% satisfied, and want to pass on kudos to Brian and his crew. Thanks again."

By: Tony Oakton, VA

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"My 2009 Streetglide was running rough with increased virbration, it was running like a shovelhead on one jug. I dropped it off at the Service Department and the next day they let me know a heat sensor was bad and needed to be replaced. Within a few days the sensor had arrived and my motor was ready for pickup, no charge, as it was covered by warranty. The service guys were top rate in the way they talked to me and handled my problem."

By: John Montclair, VA

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"I attended East Coast's Garage Party and it was FANTASTIC! The woman who work there are so knowlegdable and so willing to work with you as you try to decide what to buy. I was a little sceptical at first but they really gave me some great suggestions. I'm getting my bike at East Coast! Thank you :)"

By: carol

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"Just picked up a '10 Ultra Classic Limited...what an incredible machine. Don't know why I waited so long to get a bagger...definitley NOT a geezer glide. East Coast price was the very best of all local dealers but more importantly they know their stuff, were honest and I felt appreciated as a customer."

By: JC

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"Went to fairfax to get a h-d. what a joke. drove down to East Coast and left on a new street glide. salesman knew his stuff and super easy paperwork."

By: johnnie

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"Comments/Questions: Great Job! Called Brian in Service. Was able to bring bike in immediately and wait while 1000 mile service was completed. Nice not to have to make an appointment, leave the bike and all that hassle. Brian also looked the bike over and took care of it with geniune interest making me feel he was servicing his own bike. Can't argue with website claim of ease of quality service. "

By: Anonymous VA

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"The "Family" atmosphere There is alot to be said about the Family atmosphere at East Coast Harley; From the Clothing Sales staff, to Parts and Service, to the Motor Sales and Financing Staff the customer is "Family". I always enjoy going to visit my extended Family at East Coast, and though I may not need to make a purchase or service stop I always enjoy my "visit". I cannot say enough about the Parts counter. These guys go out of their way to help me find what I need or Want. Their passion about the Bikes and the fun we have jokeing around are what I enjoy the most. Brian and Chris back in the shop go out of their way to get the work done and done right the first time and if what I want to do wont work they always suggest something that will. Guy in sales is a great person to crack jokes with and when your looking it is a no pressure experience, when your ready to buy, expect the absolute best from everyone in the dealership. Everyone makes a point of learning every customer's name and that attitude filters down into everyone that works at East Coast. When at East Coast you are Family."

By: Cleve Manassas, VA

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"I came down at the "last minute" to buy Christmas presents and was so pleased by how nice all the ladies in clothing are. I was with my family and we all had a great time. And... we got some great gifts!"

By: Anonymous

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"I had NO idea what to get my wife for Christmas. Darlene was so helpful and I know my wife will love the gifts. She even wrapped them for me.Thank You."

By: Anonymous

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"I am planning to buy a Harley (my first!!!) in February. I spoke to Morgan in sales today. He was awesome. He answered all my questions without making me feel stupid. You get my business."

By: Jack

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"I had to get a Christmas gift RIGHT AWAY! I called and the staff at clothing took care of me right away. Thank You and Merry Christmas!"

By: Anonymous

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"We were in town for the weekend of the Blizzard of 2009 and needed HD gifts for friends back home. You guys Were the only dealership open in the snowstorm. That's CUSTOMER SERVICE!!!!!"

By: Anonymous

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"I STOPPED BY TO PICK MAINTENANCE ITEMS FOR MY '96 EVO. THE GUYS AT THE PARTS COUNTER KNOW WHAT THEY'RE TALKING ABOUT. SOME DEALERS JUST HAVE A BUNCH OF KIDS WHO DON'T KNOW AN EVO FROM DEVO. THANKS."

By: ERIC

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"It's so nice to go into a dealer that respects women customers..."

By: Amanda

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"my husband just bought his first Harley at your store and is soooo happy! Thanks for your great staff...so much better than ANY OTHER DEALER ! Merry Christmas!"

By: Anonymous

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"I needed an exhaust and stopped by East Coast. Dave at Parts knows his stuff and I can't wait to get the exhaust installed. He was NO BS like half the other stores. He knows his stuff."

By: mike

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"Usually I dont bother with this type of stuff, but when someone goes above and beyond to help, I think people need to know. I was looking for a Christmas present for my husband and had been to two other Harley shops. One store never even bothered to talk to me and the other just said "over there" when I was looking for something in particular. I left, annoyed, and drove to East Coast. EVERYONE said hello and the ladies in the clothing department were wonderful! I spent twice as much as I was planning to. Next time, I wont waste my time driving anywhere else."

By: Anonymous

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"I called around to get prices on work I needed on my 2004 Road King. Brian (Service Manager) answered ALL my questions and really knows what he's talking about. I scheduled the work and the estimate was right on the money. Funny thing tho...another dealer wanted to charge me more for less work: what's up with that? Thanks East Coast"

By: Art

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"The staff at East Coast are soooo friendly....much better than any other shop. I've owned 7 H-D's, so I shop around and I can tell you that there are some snooty stores out there where the employees won't give you the time of day. And talk about a GRRRREAT deal on a H-D! They beat everyone hands down"

By: Anonymous

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"After 2 other H-D dealers couldn't figure out what was wrong with my 06 Ultra, Brian Thomas had it right in no time at all. I found out he's a Master Technician and from now on, I'm only taking my bike to East Coast. Wasted my time dragging my bike around to those "oldest, best, , blah blah blah dealers...""

By: Arnie

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"First rate, friendly, helpful, great customer service and finance department."

By: Edwin Woodbridge, VA

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"when i bought my first harley at another dealership i was happy with the service i received but after coming to EAST COAST HARLEY i was jst blown away by the service i received. the sales financing and parts department went out of their way to make sure i was totally satisfied with the purchase of my new bike and my accessories. i will be a return customer."

By: byron midland, VA

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"This was my first motorcycle purchase and I must say the staff was very helpful. I found the used bike on the web site and as soon as I called PJ was professional and helpful. She checked to make sure the bike was still there before I wasted a trip since I was about 45 min away from the dealer. When I came in to the dealer she wasted no time in showing me the bike and telling me about it. She answered all my questions and gave me information I had not thought about. The next day I came back to pick up the motorcycle and PJ was off. I thought this might be a problem but again as soon as I came in I was greeted and asked what I needed. When I told them they knew who I was and introduced me to Lindsey in finance. She was great. She explained so many things I didn't know about from my research it was awesome. From sales to finance to clothing the experience was tremendous. I can not wait to meet the service area because I'm sure it will be no different. "

By: John Stafford, VA

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"I'm very happy with the overall experience. Everyone is customer oriented and they go out of their way to make sure your satisfied. I was impressed by the fact that weeks after I bought my new 2009 Ultra Classic, the sales staff was still concerned with how I liked my new bike and showed a genuine interest in how everything was going. Brian in service goes out of his way to help you even though he is always busy. Parts dept is excellent. Your dealership is the best and I recommend you to all of my friends."

By: James Manassas, VA

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"I would just like to take the time to thank you all very much for the service, level of professionalism, pride in work, and quality of work that was extended to me in my resent service / repair. Everyone that I have dealt with during this repair went above and beyond, was very helpful , knowledgeable, and caring. The workmanship that my bike received was the best I have seen, the pride in one's work is really passed on to the customer at Eastcoastharley, and for that I would like to thank everyone there that allows that to happen. This has contributed in no small part to my decision to have all my service / repair / purchases done at Eastcoastharley, and I have told me friends as well. Thank you all for the hard work and relentless attention to detail! Sincerely, Christopher L. Scutt "

By: Chris

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"East Coast Harley: I want to thank you again for a job well done. My wife came in to your store to get some chrome parts for me for my 2001 Ultra Classic for Christmas. She said that everybody who helped her did not try to make her buy things she did not want. She told them what she was looking for and they got it. When I got the things she got me the next day I went out and put all the stuff on and it fit... so what I am saying is thanks again for a job well done"

By: Anonymous spotyvainia, WV

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"when i come in your dealership i fill relaxed and not pressure everybody is real nice and works like pros so keep up the good work and when i need parts or chrome for my bike i will always come to east coast harley because every time i order stuff for my 94 dyna or my 2001 ulta classic it is always right i dont have to worry if its going to be right or wrong so thank you for a job well done and thank you for supporting troops and our pow and mia every year"

By: Anonymous spotsylvania, VA

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By: TONY STAFFORD, VA

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"WOW. I just stopped in yesterday and the dealership had a TON of new ladies items. The new jackets from HD are looking great. As a bigger lady, I have a hard time finding my size but this dealer has a super selection."

By: Anonymous

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"I had a deposit on a Rocker at another dealer; they told me it would take a couple months. Dropped in to see Jeff and I got one right away. Thank you!"

By: Joe

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"I recently purchased a 2008 Nightster and from start to finish, the experience was a very pleasant one."

By: Clarissa Alexandria, VA

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"I was impressed with the knowledge, attentiveness, and overall willing to please demonstrated by your staff. They are obiously true Harley riders and lovers, not just people doing a job. Thanks so much for making my FLHX purchase a pleasnt experiance."

By: Carlton Gordonsville, VA

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"The new staff at East Coast makes a huge difference. If you haven't checked them out, you owe it to yourself to go there AFTER you go anywhere else. You'll see what customer service is really about. "

By: Allison

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"When I bought my 2008 Harley-Davidson, I had a certain look in mind. I spent time with PJ at the parts counter and she (yeah, she) did an awesome job in giving me THEE look. Thank you...I told all my friends where to get knowledgeable service!"

By: Andy Fairfax, VA

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"I had my first major service done on my 2007 Sportster and it sounds great. I added new pipes at the same time, and I can't beleive the difference. Thank you for the suggestion on the pipes. Well worth it"

By: Anonymous

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"Ladies...tired of getiing treated poorly by some of the Harley-Davidson dealers? I was. So I went to East Coast and spoke with Renee. She rides, she teaches Motorcycle Saftey and she know her stuff. More importantly, she treated me with respect. Aaaaand...she got my business. Enough said."

By: Anonymous Fairfax, VA

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"I have a 2004 Fat Boy. I felt it just wasn't running right after another dealer did some work. This time I brought it to East Coast and what a difference. It feels like a different bike."

By: Anonymous Manassas, VA

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"My husband just retired after 33 LONG years of service. He put off his Harley for all those years so I decided to surprise him with a 2008 Ultra Classic, his dream bike. The sales staff was great, everybody was in on the surprise and the look on his face when we handed him the keys was priceless. THANK YOU EAST COAST!"

By: Angela fairfax, VA

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"What a GREAT dealer! So much friendlier than any of the other local shops. The sales staff are down to earth and know thier product. Thanks East Coast...LOVE my Ultra"

By: Michael Manassas, VA

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"After visiting every other local dealer, I finally purchased at East Coast because of the dedication of the staff. Wayne just took care of me on my first service and this Sreamin' Eagle can run!"

By: Bob Fredericksburg, VA

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"Once again East Coast came through with outstanding parts service and the service deprtment is right on. Always a pleasure to hang out at East Coast. Great people to assist with your needs or just to hang out and ask questions. Thanks for keeping me on the road!"

By: Anonymous fredericksburg, VA

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